Questions?


Can I order an out-of-stock style?

If an style is out of stock, we will try to restock it as soon as possible. If no stock is available, you can make us a request through our customer care email help@carmelinashoes.com .

 

Will I receive the same product that I see in the photo?

All our shoes are hand crafted.  The article made of this leather has been produced using traditional methods.We work with natural leathers which might have slight differences in the surface structure (wrinckles, variances in the natural leather pattern, etc.), and coloring. Any irregularities are natural characteristics of the leather and should not be considered imperfections but part of the look of these materials, and they cannot be accepted as legal reason for returning an article. 

 

How can I make sure that I’ve made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.

 

Can I track my order?

Yes. You will receive an email including a tracking number for your order as soon as we deliver it to you so that you can track your order. We can also do it for you through our customer care email: help@carmelinashoes.com. 

 

What should I do if I receive a faulty item?

We only sell items in perfect condition so, in the rare event of receiving a faulty item, please contact our Customer Care department.

 

What should I do if I receive an incorrect item?

If you were to accidentally received an item that you did not order, please contact our customer service.


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